ThousandEyes Deployment Closes Network Gaps in a Pediatric Health System
When the network goes quiet, patients feel it first.
For a pediatric healthcare system, a slow telehealth session isn't an IT ticket — it's a missed consultation. The team knew their network had gaps. What they didn't have was the visibility to find them before clinicians did.
OnStak deployed Cisco ThousandEyes end-to-end: 20 agents, 10 alert rules, 5 custom dashboards, and ongoing optimisation built in from day one — giving the healthcare system complete visibility from the device to the cloud.
From the device to the cloud — nothing unmonitored.
Built for healthcare. Configured for what matters.
Discovery & Implementation Planning
Network environment assessed. Critical applications and performance thresholds identified. Full implementation plan built before anything was deployed.
Agent Installation & Configuration
Enterprise, Endpoint, and Cloud agents installed and configured across all tiers. Full coverage from device to destination — LAN, Wi-Fi, WAN, and Internet.
Test Configuration for Critical Systems
Tests built specifically around telehealth and clinical systems — not generic templates. Performance captured across every network layer simultaneously.
Alerts, Dashboards & Synthetic Web Tests
Thresholds set, notifications wired up, dashboards built for the people who need them. Two synthetic transaction tests implemented to catch bottlenecks before real users do.
Asset Tagging, Knowledge Transfer & Ongoing Support
Labels configured for operational clarity. Team trained to own the platform. Ongoing optimisation built in — not an add-on.
ThousandEyes — what the network team sees now.
The deployed ThousandEyes environment gives the healthcare system a live, multi-layer view of network performance — from agent status through to web transaction health. Every dashboard widget is tied to a metric that matters to operations, not just to IT.
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